A bespoke commission has a six-month manufacturing curve. Oakford keeps the client engaged, schedules the fittings, and gets the deposit confirmed without anyone in the workshop touching a phone.
Eight weeks in, your client wants a status update they're embarrassed to ask for. Oakford volunteers it — fabric arrived, first cut underway, fitting offered for the week of the 18th.
An overdue deposit doesn't have to be awkward. Oakford drafts a note in your tone, references the prior conversation, and offers a payment plan only when it makes sense.
Reads who's bought twice, who's asked about the Paris trunk show on Instagram, and who's overdue. The invitation list curates itself — for your review, not for autosend.
An offhand mention in a fitting six months ago becomes a quiet email two weeks before the date. 'You mentioned Helen's 50th in November — would you like us to reserve a slot for a private viewing?' That's the difference.
Connect your client book and Oakford starts handling the cadence work that the workshop never has time to.